User's Guide

Search for products

If you already know the product you are looking for, enter the product name or keywords in the "Search Products" box at the upper right corner of each page, and press "→" or the Enter key.

Press the Matsuyama Yushi logo in the upper left corner of the page to open the top page of the online store. Press the photo of each brand to see a list of products. The top page also lists representative products of each brand. Search by Brand" and "Search by Product Type," which appear by pressing the hamburger menu at the far right of the icons displayed in the upper right corner of the page, are also useful.

2. Selecting and adding products

Pressing the product photo or the information at the bottom of the photo will display a detailed page with product features, capacity, price, and all ingredients. Select the capacity and type of container (bottle or refill, etc.) and enter the "quantity. Press "Add to Cart" to open the shopping cart page, which displays the selected product name and quantity. The shopping cart page can also be opened by clicking on the shopping bag icon, which is the second icon from the right of the icons displayed in the upper right corner of the page.

If you want to think carefully before adding a product to your shopping cart, or if you don't want to buy it now but want to remember the product, press the "Add to favorites" button. The product will be saved in your favorites page, and you can view your previous favorites by pressing the heart icon in the upper right corner of the page.

Products marked "*Not Eligible for International Shipping" under the "Add to Cart" button are not available for international shipping.

3. Confirm Order Details

Confirm the product name, container type, capacity and quantity displayed on the shopping cart page. If they are correct, press "Proceed with Order" at the bottom of the page. If it is incorrect, press "Delete" or change the quantity. Gift wrapping can also be specified in the shopping cart. Click "Continue Shopping" to continue shopping.

Use your points

Points can be used at the rate of 1 point = 1 yen. The number of points available in your shopping cart will be displayed, so please enter the number of points you wish to use and click "Use Points". The total amount of your order after using points will be displayed on the final payment page. Please note that for domestic orders, shipping charges will be incurred if the total amount is less than 5,500 yen after using points. For details on points, please refer to "Points" at the bottom of this page.
Points will not be awarded or used for international shipments or purchases made in currencies other than Japanese yen.

5. Specify the desired delivery date and time.

Domestic shipping
We accept delivery requests within 7 to 14 days after the date of delivery. If you would like to request a date after the 15th, please place your order with a date in mind. If you wish to have your order delivered as soon as possible, please proceed with your order without specifying a date and time.
Please note that the range of possible delivery dates may vary during and after our company's holidays, such as summer and winter holidays.

 

International Shipping
You cannot specify a preferred delivery date. Even if you specify a delivery date, it will be invalid.

6. Specify the delivery address

Click "Proceed with Order" in the shopping cart to move to the information page. Enter your shipping address. You can select your previous shipping address by pressing the triangle to the right of the "Use new address" field. The new address entered will be automatically registered by proceeding to the next page, and can be viewed, edited, or deleted on My Page.
*In addition to Japan, we ship to Hong Kong, Taiwan, and Singapore.

7. Specify payment method

Select your payment method and billing address. Please also finalize your order and shipping address. If there are any errors or changes in the information, return to the previous page by clicking "Return to Shipping" and re-enter the information. If not, click "Pay Now" (for credit card payment) or "Complete Order".

8. Order Completion

Matsuyama Online Store will automatically send an e-mail to your registered address. You do not need to reply to the e-mail to complete your order. We will begin preparing your order for shipment immediately after you place your order so that we can deliver your products as soon as possible. If you notice any errors, please contact the Matsuyama Yushi Customer Service as soon as possible with your "Order Number" provided in the e-mail. Please note that we may not be able to change or cancel your order even if you contact us. We appreciate your understanding.

For inquiries, please contact

Please contact us by using the inquiry form or by contacting our customer service.
Matsuyama Oil and Fat Co., Ltd. customer service
0120-800-642(9:30-16:30, closed Saturdays, Sundays, and holidays)

Shipping
Domestic Shipping

Nationwide flat rate of 500 yen (tax included); shipping charges will be displayed on the checkout screen when placing an order. Shipping is free for orders of 5,500 yen or more per destination. Shipping charges are not eligible for points. Trial sets (excluding some items) will be delivered free of charge when ordering only eligible products.

International Shipping

Prices vary depending on the destination country and the weight of the order. Please see the list of prices by country below. Shipping costs will be displayed on the checkout page when you place your order.

Price List by Country

Payment Methods
Domestic Shipping

Credit card payment, Apple Pay, Google Pay, PayPal

• The date of debit and the number of payments will depend on the contract between the customer and the credit card company.
• Credit cards accepted: VISA / Master Card / JCB Card / American Express After selecting "Credit Card" in "Payment Method," please enter your credit card information according to the instructions on the screen. Please enter your credit card information as indicated on the screen after selecting "Credit Card" in the "Payment Method" section. All of your important credit card information will be encrypted before transmission.
• The total amount of payment is as follows Total product price + shipping cost *The product price includes consumption tax (amounts less than ¥1 are rounded down).
• If the order amount is over 10,000 yen including tax, or depending on the details of your purchase, you may be asked to pay by cash on delivery (COD).
• Credit card payment is contracted with Shopify Payments, Inc.
• If you choose a billing address outside of Japan, you will be billed in the local currency (currency rate at the time sales are confirmed). If a refund is issued or a chargeback is issued, the amount will be based on the currency rate at the time of the refund or chargeback.
• Due to system limitations, Apple Pay is only available on Chrome (when viewed on an Apple device) and Safari browsers.

Cash on Delivery (Cash on Delivery)

• COD fee: Up to 10,000 yen 330 yen / Up to 30,000 yen 440 yen / Up to 100,000 yen 660 yen / Up to 300,000 yen 1,100 yen
• The total amount of payment is as follows Total product price + shipping cost + cash on delivery fee *The product price includes consumption tax (amounts less than ¥1 are rounded down).
• Please pay the amount due to the delivery person when the product arrives at your place of business. The amount to be paid is the total amount we inform you at the time of order confirmation, plus the above-mentioned handling fee.
• Please keep the receipt in a safe place.
• If the billing address is outside of Japan, you will be billed in the local currency (currency rate at the time sales are confirmed). In the event of a refund or chargeback issued, the amount will be based on the currency rate at the time the refund or chargeback is issued.

GMO deferred payment

• GMO Postpaid Payment is a payment method in which payment is made after the product has arrived at the customer's location. Please pay at a convenience store, or post office (Japan Post Bank), bank near you.
  Please use the payment slip for payment at a post office. Wire transfer is not available.
  Bank transfer fees are the responsibility of the customer. The account number for bank transfers is different for each transaction, so please check the account number on the invoice.
• If you have not completed a previous payment, you may not be able to use this service. In that case, please select another payment method.
• We usually send you an invoice about 2 weeks after the product arrives. Payment is due within 14 days of the invoice. The payment deadline is also indicated on the invoice.
• For postal transfer, a handling fee of 110 yen (tax included) will be charged if you pay in "cash" at the counter or ATM. If you pay from your account using your bankbook or cash card, there is no service charge (revised due to service changes at post offices and Japan Post Bank effective January 17, 2022).
• If you are a minor, please obtain the consent of your legal representative before using this service.
• There is a screening process for use of the service. Depending on the result of the screening, you may not be able to use "GMO Gopayment", in which case, please change to another payment method.
• GMO deferred payment" is a service provided by GMO Payment Services, Inc. Our company will provide personal information to GMO Payment Services, Inc. within the scope of the service, and will transfer payment receivables to GMO Payment Services, Inc.
• The maximum amount that can be used is 55,000 yen (tax included) for GMO Gepayment.
• GMO Postpaid Payment cannot be used if the product is delivered to a "shipping company" or "post office", or to a "school", "hospital", or "hotel", etc., where the customer is staying temporarily. Product forwarding service is also not available.
  If the recipient is your employer, please enter "employer" after your address.
  Please enter "Work" after your address.
• If you have not received your invoice or have any questions regarding reissuance, please contact us through the dedicated contact below.

Contact for inquiries regarding GMO Gopayment

GMO Payment Services, Inc.
Contact for purchasers: 0570-666-350 (10:00-17:00)
For reissue of invoices, please apply at here (you will be transferred to an external site).

International Shipping

Credit card payment, Apple Pay, Google Pay, PayPal

• The date of debit and the number of payments vary depending on the contract between the customer and the credit card company.
• Credit cards accepted: VISA / Master Card / JCB Card / American Express After selecting "Credit Card" in "Payment Method," please enter your credit card information according to the on-screen instructions. Please enter your credit card information as indicated on the screen after selecting "Credit Card" in the "Payment Method" section. All of your important credit card information will be encrypted before transmission.
• The total amount of payment is as follows Total product price + shipping *The product price includes consumption tax (amounts less than one yen are rounded down).
• Credit card payment is contracted with Shopify Payments, Inc.
• You will be billed in the local currency (currency rate at the time sales are finalized). In the event of a refund or chargeback, the amount will be based on the currency rate at the time the refund or chargeback is issued.
• Due to system limitations, Apple Pay will only display in Chrome (when viewed on an Apple device) and Safari browsers.

Orders are usually shipped within 3 business days (excluding Saturdays, Sundays, and holidays), except in the following deferred cases. (e.g.: Orders placed on Monday will be shipped by Thursday, and orders placed on Friday, Saturday, and Sunday will be shipped by Wednesday.

After shipment, you will receive a "Notification of Shipment Completion" e-mail. It will include the shipping company's inquiry invoice number and a link to the shipping company's inquiry service so that you can check the delivery status. Please note that if you chooseGMO deferred payment, it may take longer (3 business days or more) to ship your order due to credit checks. If you are in a hurry, please choose another payment method.

Depending on the size of the product and the delivery location, either Sagawa Express or Yamato Transport will deliver the product. We do not accept delivery company specification.

*Shipping dates will be postponed in the following cases.

• On and around our company holidays such as inventory days, summer and winter holidays, etc.
• When we need to confirm the contents of your order.
• When orders are concentrated during the busy season
• When affected by weather conditions such as snowfall, snow accumulation, heavy rain, etc.
• Delivery may be delayed due to seasonal and weather-related road conditions.
• We cannot accept shipment on the same day as your order. Please place your order well in advance.
• We will not be able to ship new orders if there are previous orders for which payment has not been confirmed.

Desired Delivery Date

If you wish to have your order shipped as soon as possible, please leave the desired delivery date blank. If you would like your order to be delivered within the next 7 to 14 days, please leave the date between 7 and 14 days.
Please note that the delivery date range may vary during and around our company's holidays such as summer and winter holidays.

Desired Delivery Time

You can specify the following delivery times. Delivery times may vary depending on shipping conditions. Also, depending on the region, we may not be able to deliver during the requested time even if you specify it. Morning / 14:00-16:00 / 16:00-18:00 / 18:00-20:00 / 19:00-21:00

Delivery Boxes and Oita Delivery

If you wish to have your package delivered to a delivery box, please indicate so in the comment box. Please note that we do not accept delivery to a delivery box.

Change of delivery address or long-term absence

We do not accept changes of delivery address after shipment. If you fail to receive your order due to long-term absence, the package will be returned to us after the storage period has expired. Upon confirmation of the return, your order will be cancelled, so please place another order when you need the item.

Packaging

We may use recycled cushioning material for products destined for your home. For more information, please visit here .

Orders are usually shipped within 5 business days (excluding Saturdays, Sundays, and holidays), except in the following cases of postponement.

After shipment, you will receive a "Notification of Shipment Completion" e-mail. You can check the delivery status of your order with the shipping company's invoice number.

*We will deliver by EMS (Express Mail Service).

*Shipping date will be postponed in the following cases.

• On and around our company holidays such as inventory days, summer and winter holidays
• When we need to confirm the contents of your order.
• When orders are concentrated during the busy season
• When affected by weather conditions such as snowfall, snow accumulation, heavy rain, etc.
• Delivery may be delayed due to seasonal and weather-related road conditions.
• We cannot accept shipment on the same day as your order. Please place your order well in advance.
• We will not be able to ship new orders if there are previous orders for which payment has not been confirmed.

Desired Delivery Date

You cannot specify a preferred delivery date.

Delivery time

You cannot specify a preferred delivery time.

Delivery Boxes and Oita Delivery

If you wish to have your order delivered to a delivery box, please indicate so in the comment box. Please note that we do not accept delivery to a delivery box.

Change of delivery address or long-term absence

We do not accept changes in delivery address after shipment. If you fail to receive your order due to long-term absence, the package will be returned to us after the storage period has passed.

About Packaging

We may use recycled cushioning material for products addressed to your home. For more information, please visit here .

Shipping Precautions

• Please provide your shipping address and name in English.
• Ordered products may be subject to customs duties and taxes in accordance with the laws of your country and may also be subject to customs charges by the postal entity of the country to which they are addressed. The recipient is responsible for payment of all customs duties and other charges incurred after shipment.
• To avoid customs delays, a Commercial Invoice will be attached.
• Once the product has been shipped, we cannot change the delivery address, change the contents, or cancel the order.

• Returns and exchanges must be made within 10 days of receipt of product. First, please contact the Matsuyama Yushi Customer Service within 5 business days of receipt of the product.
• If the product is damaged in shipping, defective, or different from your order, we will immediately replace the product at our expense (we will make every effort to ensure that this does not happen and that the product is delivered with the utmost care).
• In the case of a return for the customer's convenience, the customer will be responsible for shipping costs. In addition, if the total amount of the returned product is less than 5,500 yen (including tax), the customer will also be responsible for the shipping cost. Please understand this in advance.
• We do not accept product exchanges for reasons attributable to the customer. In addition, we may not be able to accept order cancellations, as we begin preparing for shipment immediately after receiving an order. If you have placed an order in error, we apologize for the inconvenience, but we ask that you place a new order for the item(s) you wish to purchase.
• We do not accept returns or exchanges in the following cases
  
  (1) Products that have been opened or used
  
  (2) Products that have been damaged or scratched by the customer
  
  (3) Products that have been in the customer's possession for more than 10 days
  
  (4) Food items
• *In the case of overseas shipments, we will deal with each case individually. Please contact the following customer service department.

Contact for returns and exchanges

Please contact us through the inquiry form or contact the customer service desk. Matsuyama Yushi Corporation Customer Service 0120-800-642 (9:30am - 4:30pm, closed Saturdays, Sundays, and holidays)

Domestic Shipping

• Delivery Note: For registered members who place orders online, the delivery note can be checked on My Page after shipment. Therefore, we refrain from including a physical delivery note with the product. For orders placed by phone, a delivery note will be included with the product.
• Receipt: The issuance method varies depending on the payment method.
  ① Credit Card, Apple Pay, Google Pay, PayPal: Available only to registered members; these can be output from My Page after shipment.
  ② Deferred Payment: For convenience store or postal transfer, please use the "Payment Receipt" issued at the time of payment. For bank transfers, please use the transfer slip or bankbook. If you require an invoice-compliant receipt, please output and use the "Delivery Note" from My Page.
  ③ Cash on Delivery: Please use the "Receipt" attached to the shipping label from the delivery company. If you require an invoice-compliant receipt, please output and use the "Delivery Note" from My Page.
  
  *Guest users or those who wish to change the addressee: Please request this in the comments section at the time of order or contact our Customer Service Center.

International Shipping

• Delivery Note: For registered members who place orders online, the delivery note can be checked on My Page after shipment. Therefore, we refrain from including a physical delivery note with the product.
• Receipt: Available only to registered members; these can be output from My Page after shipment.
  *Guest users or those who wish to change the addressee: Please request this in the comments section at the time of order or contact our Customer Service Center.
• *This is not a customs invoice.
• *For international shipping, customs duties and other taxes are the responsibility of the customer upon delivery.

International Shipping

• Delivery Note: For registered members who place orders online, the delivery note can be checked on My Page after shipment. Therefore, we refrain from including a physical delivery note with the product.
• Receipt: Available only to registered members; these can be output from My Page after shipment.
  *Guest users or those who wish to change the addressee: Please request this in the comments section at the time of order or contact our Customer Service Center.
• *This is not a customs invoice.
• *For international shipping, customs duties and other taxes are the responsibility of the customer upon delivery.

International Shipping

• Delivery Note: For registered members who place orders online, the delivery note can be checked on My Page after shipment. Therefore, we refrain from including a physical delivery note with the product.
• Receipt: Available only to registered members; these can be output from My Page after shipment.
  *Guest users or those who wish to change the addressee: Please request this in the comments section at the time of order or contact our Customer Service Center.
• *This is not a customs invoice.
• *For international shipping, customs duties and other taxes are the responsibility of the customer upon delivery.

International Shipping

• Delivery note: Registered members can check the delivery note on My Page after shipment for orders placed online. For this reason, we will not include a delivery note with the product.
• Receipt: Only registered members can print out a receipt from My Page after shipment.
  If you are a guest member or wish to change the address, please make a request in the comments field when you place an order, or contact our customer service.
• This is not an invoice for customs submission.
• Customers are responsible for customs duties and other charges for international shipments.

Accumulated point system for online store

• Points associated with an order will be awarded one day after the date of shipment.
• Two points will be awarded for every 100 yen (tax included) spent per product purchase.
• You can use 1 point as 1 yen.
• Points will not be awarded for the cost of a handbag, shipping, packaging, COD (cash on delivery), or the purchase of products ordered through this site by phone. Amounts equivalent to the use of points are also not eligible for points.
• Points and expiration date can be checked on My Page after logging in.
• Points expire 365 days from the date of grant. Points will be automatically invalidated after the expiration date. Please note that we will not notify you of the expiration date, so please manage your points carefully.
• Points can be used when logging into this site and purchasing products. However, points may not be used for certain products designated by the Company.
• Members may not exchange points for cash under any circumstances.
• Points cannot be transferred to a third party.
• Points will not be granted or used for overseas shipments or purchases made in currencies other than Japanese yen.

For inquiries regarding points

Please use the contact form or contact our customer service department. Matsuyama Oil & Fat Co. Customer Service 0120-800-642 (9:30am - 4:30pm, closed Saturdays, Sundays, and holidays)

■About the review function
We use the review management platform "U-KOMI".
A review request email will be sent to products that have been ordered and shipped after April 11, 2025. Please follow the instructions in the email to submit your review.
You can also receive review request emails from each product page. For details, please refer to "How to submit a review" below.

*Review request emails are not sent for certain items, such as shopping bags and discontinued products. Thank you for your understanding.

* For information regarding issues with the review feature, please refer to this page.

■About posting benefits
Members of the Matsuyama Yushi Online Store who submit reviews will receive 10 points per review. You can check the points you have been awarded from "Point History" in "My Page".
*Points will not be awarded or used for overseas shipments or purchases made in currencies other than Japanese yen.

■About publication
We will publish your nickname, gender, age, skin type, and skin problems in addition to the text (review) of your submitted content on our website.
Please note that the review will be published after approval, so please allow some time for it to be reflected on the site.
Please note that we reserve the right to delete or modify the content of reviews to the extent that it does not affect the main purpose of the review.
Please note that we will not publish reviews that include any of the following
Contents that are offensive to public order and morals, use inappropriate language, or contain slander or libel
・Information that is false or infringes on the rights of others
・Information unrelated to the product, such as questions or inquiries
・Content related to a different product than the one submitted
・Content submitted multiple times for the same product by the same submitter
・Other content that we deem inappropriate *Content that we deem inappropriate *Content that is offensive to public order and morals or contains inappropriate language or libelous statements Contents that we deem inappropriate
*We may publish the submitted information in our catalogs, brochures, websites, e-mail newsletters, and other media without notifying you.
*We are unable to respond to requests to delete information that has been posted.

■ Responsibility for Use of Reviews
Product reviews are the opinions of individual users. We do not assume this responsibility.

How to submit a review
You can submit a review by sending a review request email to
1. Please follow the instructions in the email sent by "info@matsuyama.co.jp" after your order has been shipped. 2.
The subject of the email is: We are looking forward to receiving your review of the product you purchased (Matsuyama Online Store)
2.

You can also receive a review request e-mail from each product page.
1. Click "Write a Review" on the product page, and you will see a field to enter your e-mail address.
2. Check the guidance and enter your e-mail address at the time of purchase.
3. After entering your e-mail address, a review request 3. After entering your e-mail address, a review request e-mail will be sent to your e-mail address.
The subject of the email is: Review of a previously purchased product (Matsuyama Online Store)
4. Follow the instructions in the email and submit your review.
5. After we have reviewed your review, it will be published on the product page.

Note]
*Orders placed on or after April 11, 2025 and products that have been shipped are eligible for this offer.
*One review for the same product is allowed per person.
*Only one review of the same product is allowed per person.

■Contact Us
In principle, we do not reply to submitted reviews.
If you have any questions, requests, or inquiries to which you wish to receive a reply, please contact us at or contact Matsuyama Yushi Customer Service at .